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For Student Information and any details about specific policies followed by Mainland Driving School, please click the relevant link below. Safety & Security:
Throughout any course, you should always be aware of safety and security. - Be aware of fire hazards and procedures for evacuation in case of fire. Evacuation notices are posted around the building.
- Keep work areas clean and tidy at all times.
- Observe safety procedures when using machinery or equipment.
- Always use safety equipment when operating machinery.
- Always be aware of security with Personal Property, Mainland Driving School Property and Property belonging to others.
[top] Emergency & Safety Procedures:
Leave the building IMMEDIATELY, without running. Move promptly to the assembly area as detailed in the evacuation notices posted around the building. Assemble with your tutor so that your name can be checked off against the attendance register. All students will be advised of the evacuation procedures, exit routes and location of fire extinguishers as part of the induction process on the first day of any course. In most cases your tutor is qualified in first aid and will evaluate situations that might require medical attention. If the tutor is not qualified in first aid then they will know who is.
In cases of genuine emergency, please ring the emergency services by dialling 111. (All MDS phones dial straight out)
If you suffer an accident, injury, or are involved in a near miss situation on the premises, it MUST be reported to your tutor.
Any accident or injury while on work experience MUST be reported to the employer or their nominee.
See Reception for the location of First Aid Kit. Good housekeeping is the foundation of safety. Students are required to keep the classroom clean and tidy. Any rubbish or unwanted materials are to be placed in the rubbish bins provided. [top] Learner Grievance Procedure:
in the Student Handbook supplied to students enrolled in long courses and outlined at the beginning of all short courses.
In general, if a student has a complaint or grievance relating to their course, assessment, or any other aspect of the course, these steps are to be followed:
Report the complaint to the course tutor/assessor and complete a Complaint Form.
The course tutor will attempt to resolve the issue raised.
If the matter is of a serious nature, the tutor will fully investigate the complaint then refer the matter to the Manager of Mainland Driving School.
The student will be advised of the outcome and after a reasonable period of time, the tutor will check with the student to ensure that the matter has been fully resolved.
If the issue remains unresolved, mediation may be recommended.
Complaints involving Sexual Harassment, violence or interference with personal property MUST be reported to the Manager of Mainland Driving School.
If, after following these procedures, the student is not satisfied, they can request that the complaint be reported to the Tertiary Education Commission or they may contact NZQA on 0800-724-357.
ALL COMPLAINTS ARE TAKEN SERIOUSLY [top] Welfare & Support:
The welfare of our students is a priority. That is why Mainland Driving School has a referral system to direct students to a variety of organisations that can supply needed assistance for physical, mental and emotional health issues as well as numeracy and literacy. (Help with reading, writing and working with numbers.) You can be assured that all welfare and support services will be culturally sensitive. [top] Smoking:
There is no smoking inside any of the buildings at Mainland Driving School .
When on work experience you are advised to familiarise yourself with that employer's smoking policy. [top] Alcohol & Drugs:
NO student shall bring alcohol or illegal drugs to any courses whether on-site or off-site.
DO NOT attend courses under the influence of drugs or alcohol. [top] Attitude:
Aim to achieve a high level of performance.
Gain self respect and the respect of others.
Contribute positively to the group as a team leader or member.
Show tolerance and respect to others regardless of sex or race. [top] Harassment Policy:
Mainland Driving School Ltd wants to ensure that all students are enabled to feel free from any form of harassment or intimidation of any kind. Harassment includes, but is not limited to: - Unwelcome sexual advances, requests for sexual favours, physical contact of a sexual nature, and either verbal or graphic expressions of a sexual nature.
- Slurs, jokes and/or other verbal, graphic or physical conduct relating to an individual's race, colour, sex, religion, natural origins, age or disability.
HARASSMENT OF, OR BY, ANY STUDENT WILL NOT BE TOLERATED Your Obligation:
If you consider yourself to be a victim of any form of harassment, or if you observe conduct which is presumed to be harassing in nature, YOU MUST IMMEDIATELY REPORT the incident to the Tutor or in his absence, the Training Manager or any Administration staff member. [top] Warning Procedures:
If you are found to have committed a minor misconduct infringement, the warning procedure is as follows:- - First Offence: first written warning
- Second Offence: within a reasonable time of, or within the currency of the first warning: second and final written warning
- Third Offence: within a reasonable time of or within the currency of the final warning: dismissal
DISMISSAL:
Dismissal is only actioned as a last step following warnings about unsatisfactory conduct unless the incident is a serious misconduct, or follows a final warning. APPEAL:
You have the right to appeal any disciplinary decision if you consider you have been treated unfairly or harshly. You should advise in writing within 5 days of the decision that you wish to appeal the decision. The Training Manager of Mainland Driving School Ltd will deliberate over all appeal matters. [top] Disciplinary Procedures:
If you should at any time breach the expected code of conduct then you may find yourself involved in a disciplinary action. Mainland Driving School Ltd will act fairly and consistently in all disciplinary dealings with you. All instances and allegations of misconduct will be addressed at the earliest practicable time.
If necessary an inquiry will be conducted to determine the facts.
- You will be advised of the precise nature of the alleged misconduct and the possible consequences.
- You will be given opportunity to comment on or respond to the allegation.
- You will have the right to have a support person of your choosing present during any disciplinary meeting and the interviewer may also elect to have a witness present.
If it is established that there has been an instance of misconduct you will be advised as to the likely consequences. If found to be serious misconduct, then dismissal is a likely consequence. [top] Reassessment & Appeals Process:
Reassessment - If you are assessed as 'not yet competent' in any element, you have the option of being reassessed for those elements during the remainder of the time you are on the course. Your tutor will guide you as to your readiness for assessment. Appeals - If you are not satisfied with the way in which your assessment is processed or with the assessment decision, you have the right of appeal to have your concerns reviewed. There is a Form with which to action your appeal and your tutor can assist and guide you with this. [top]
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